“Natalie was extremely helpful, professional and polite. She offered to come to my home and measure the room and help me choose the best option. She arrived right on time as promised and suggested various options detailing the benefits of where we could position the furniture. Natalie made the experience of choosing the right furniture enjoyable and was friendly and professional at all times” 

 

“Natalie did an outstanding job of designing and ordering our new bedroom furniture. The installer (Jonathan) was very detailed and accurate in his installation – A true craftsman. We will certainly refer Natalie to our friends and family”

 

“‘Dear Natalie, Just a small token of our appreciation for all your hard work. Thank you very much for everything, we are so pleased with the results. Enjoy your pampering, it is for 2 persons” 

 

“Everything from start to finish was excellent service”

 

“We live on the Isle of Man and whilst we enjoy a reasonable selection of furniture outlets the choice is, as you would expect, fairly limited.

 

As a result we quite often buy from the UK and have goods shipped across. This can however be difficult especially if the UK retailer does not offer shipping / delivery outside the UK.

 

On a recent trip to Liverpool we visited your Showroom on Hanover Street and were very impressed with the courteous and helpful attitude of your sales staff. We saw a Natuzzi Bacco rug which we liked but it was only when we returned home that we decided to buy it. Your policy is not to deliver outside the UK and we fully understand and accept the reasons. However we were faced with the problem of getting it shipped to the Island.

 The order was placed by phone with Natalie and to say that she was an excellent ambassador for Stockton’s would be an understatement! In our endeavour to find the most acceptable method of shipment she did everything she could to help from contacting the rug manufacturers to finding alternative ways to pack the rug to see if it would fit in the boot of my car.

 Many years ago I was in charge of over 3000 sales / marketing employees and during my career I have been on the Board of many service industry companies. As a result I find myself judging the competence of sales people and if I find one that I believe is exceptional then I also believe he/ she should be told and also her line manager. As the saying goes ‘we are very swift to criticise but slow to praise’! Well this is the reverse. Ms Holden is a credit to your company and to her colleagues & I would ask that you place a note of my gratitude on her personnel file.”

 

 

 

 

 

 

 

Leave a Reply